Twig AI

Twig AI Agents replicate the functions typically handled by AI Support Engineers, such as responding to queries, retrieving user information, executing tasks, and making API requests.

Twig offers multiple interfaces, including web platforms, in-app integrations, browser extensions, and ticketing tool integrations with ZenDesk and HelpScout.

Designed to streamline the search process, Twig is an AI-driven tool that enables users to swiftly locate answers within technical documentation without the need to wade through extensive pages. By semantically analyzing resources like documentation, knowledge bases, historical support tickets, and other data sources, Twig delivers precise responses to intricate customer inquiries, potentially reducing customer support costs by up to 30%. Its AI models, trained on publicly available data, confidently suggest pertinent answers to user questions, complete with citations that direct users to additional information, thereby enhancing response credibility. Moreover, Twig boosts support agents' productivity by automating repetitive tasks and offering robust tools that replace mundane activities with opportunities for human empathy. It empowers agents to elevate customer engagement quality by setting higher standards for response excellence and aiding in the identification of potential risks in replies. Twig seamlessly integrates with leading documentation and knowledge base platforms, ensuring privacy by sanitizing data to remove any personally identifiable information (PII). In essence, Twig is an AI solution designed to significantly improve the customer experience by delivering accurate, relevant, and prompt answers to technical queries.