Trace

Trace is an advanced AI-driven customer service solution tailored for fintech, banking, and insurance sectors. Unlike traditional chatbots, Trace's AI agents execute tasks directly within your systems via secure APIs, handling common requests such as transaction tracking, card applications, fraud management, and account lockouts. This capability ensures end-to-end resolution without the need for human intervention.

The platform emphasizes security and compliance, ensuring that AI agents access user information only with explicit authentication and adhere strictly to company policies. Data privacy is a priority; Trace can host data with your existing cloud provider, ensuring that sensitive information remains within your control.

Trace's AI agents are designed for seamless integration, operating continuously without interruptions. They are capable of understanding and fulfilling user requests with tailored explanations and clear citations, enhancing the overall customer experience. This deep understanding of user needs allows for efficient and accurate task completion.

Built on breakthrough research, Trace's AI agents outperform traditional chatbots and GPT wrappers, offering a more sophisticated and reliable solution for customer service automation. By leveraging advanced AI technology, Trace provides a robust platform that enhances operational efficiency and customer satisfaction.