Forethought

Forethought is an AI-driven customer support platform designed to enhance customer experience (CX) across various industries by automating and streamlining support processes. It offers a suite of tools aimed at improving efficiency and reducing costs for support teams. It offers a cutting-edge AI solution designed to enhance customer experiences. Its patent-pending Autoflows™ technology allows for the training of AI agents to perform business tasks through natural language, eliminating the need for decision trees, professional services, or custom coding. By automatically learning from past conversations, the system can be operational in less than 24 hours. With a multi-agent framework, this platform is equipped to resolve customer issues, support human agents, and uncover valuable insights.

Key Features:

1. Solve: An AI agent that processes incoming messages and delivers accurate responses across multiple channels, including chat, email, Slack, and API. It detects customer intent for human-like interactions and leverages existing knowledge bases to efficiently resolve repetitive questions.

2. Triage: Utilizes a Large Language Model (LLM) to understand customer intent, tagging and routing tickets to the appropriate agents. It analyzes tickets based on sentiment, language, and custom intents, prioritizes urgency through auto-tagging, and ensures prompt resolution by directing tickets to the right team members.

3. Assist: Acts as an AI copilot for support agents, boosting productivity by providing relevant knowledge articles and suggested responses. Features include AI-generated ticket summaries for context, surfacing pertinent knowledge articles based on previous resolutions, and seamless integration with top helpdesks via a Chrome Extension.

4. Discover: Employs generative AI to recommend and optimize customer service workflows, track performance and ROI, and improve resolution times while lowering costs. It measures ROI instantly, identifies and resolves knowledge gaps, and provides real-time performance tracking.